Damaged Products
Last updated: 28/10/25
On rare occasions, products are damaged in transit. If a product has been damaged during shipping, please make the courier aware upon receipt (if possible), sign for it as ‘damaged in transit’, and follow the steps below. Atmos will resolve the issue as quickly as possible.
Please send the required information and photographic verification images of the damaged goods upon receipt to info@atmos.art. Alternatively, you may contact Atmos by visiting www.atmos.art/pages/contact and submitting the form once you have completed it.
What Atmos Needs From You
To process your claim, please send Atmos the following:
1. Your order number
2. A photograph of the damage (a clear close-up photograph showing the damage to the product)
3. A photograph of the entire product for context
4. A photograph of the entire package label with all text and barcodes clearly visible
5. A photograph of the inside packaging (bubblewrap, cardboard-corners etc.)
6. A photograph of the outside of the package
Important Notes
- Resolution: Please ensure that all photographs are high-resolution and clear
- File Size: Feel free to send photographs in full or large size for the best quality