FAQ
Last updated: 05/07/25
General
What is Atmos Art?
Atmos Art is a business focused on providing thought-provoking art products that will complement the decor of homes and businesses, enhance the contents of publications (online and print), and enrich merchandise and homeware. Atmos Art also provides services that help to educate others who are interested in exploring their own creativity or to realise custom-made pieces that are tailored to the requirements of each customer.
Do I need to sign an agreement?
You do not need to sign an agreement to access the products offered by Atmos Art (such as fine art prints). However, by placing an order, the user agrees to the Terms of Service, Return Policy, Privacy Policy, Shipping Policy, Cookie Policy, and Disclaimer. The user acknowledges that it is solely the responsibility of the user to read through these policies prior to placing an order.
Do you have any physical locations?
Atmos Art is primarily an e-commerce platform and Atmos has no physical store locations. However, Atmos’ work is available to purchase in-person at events (such as art fairs). To view Atmos’ upcoming events, please click here.
Account ? ?
How can I reset my password? ?
How do I edit my account information? ? ?
Orders ? ?
What is your return policy?? ?
What should I do if my order is lost, stolen or damaged??? ?
Do you require that the item be shipped back in the original packaging???? ?
Is the cost of return shipping the responsibility of the customer??? ?
How can I notify you about a return?
To return an item, please contact Atmos at info@atmos.art to obtain a Return Merchandise Authorisation (RMA) number and the address that will be used for shipping your return.
Alternatively, you may contact Atmos by visiting www.atmos.art/pages/contact and submitting the form once you have completed it.
Can I return original artworks???? ?
Payment ? ?
What payment methods do you accept?
Atmos Art accepts the following payment methods:
- American Express
- Apple Pay
- Diners Club International
- Discover
- Klarna
- Maestro
- Mastercard
- Shop Pay
- UnionPay
- Visa
Do you sell gift cards??? ?
How can I check my gift card balance??? ?
Can I pay in instalments??? ?
How can I checkout with Clearpay??? ?
Do you offer Apple Pay?
Yes.
Products ? ?
What products do you offer?
Atmos Art offers the following products: original artworks, fine art prints on paper, fine art prints on canvas, digital downloads, CDs, vinyl, greetings cards, paperback books, hardback books, eBooks, audiobooks, t-shirts, hoodies, mugs, cushions, tote bags, tea towels, pins, and patches.
What are matted prints?
Matted prints are images with a mat around them. This mat is usually a thick matboard that sits in front of the image, creating a visual space around it. If you order a matted print, your print on paper will come encased in the mat for a cleaner visual look.
This printing method provides additional stability. It also protects an image from direct contact with a glass frame, limiting the chances of damage.
This mounting option works well for:
- Displaying images individually in a frame: The matted border creates a clean visual space around an image, adding to its visual presentation.
- Storing images: Matboard creates a protective shell, so images stay safer when placed in archival boxes.
Do prints on paper come matted and framed?
All prints on paper come unmatted and unframed as standard. Matting and framing is available on request.
Do prints come with a border???? ?
What sizes of prints do you offer????? ?
Do you provide a “hanging kit” with the purchase of an original artwork???? ?
Can your art be displayed in direct sunlight???? ?
Shipping ? ?
Do you offer worldwide shipping?
All products are available for worldwide shipping. Orders outside of the UK may incur additional tax and customs charges. It is the responsibility of the customer to cover the cost of all additional charges resulting from shipping to an address located outside of the UK.
For more information on Atmos’ shipping policy, please click here.
How are shipping costs calculated?
Shipping costs are calculated for each order according to the specified delivery address, weight, packaging materials required, and size.
Do you offer shipping for original artworks?? ?
Will the delivery of an original artwork include installation?
The delivery of an original artwork does not include installation.
Do you offer free shipping???? ?
Do you offer gift wrapping???? ?
How long does delivery take????? ?
Which shipping carriers do you use for shipping orders????? ?
INSURANCE - FILL ME OUT??? ?
Contact
How can I contact you by email?
How can I contact you by telephone?
Are there any other ways that I can contact you?
If you prefer, you can also contact Atmos Art via the form on the contact page. Please fill out and submit the form by clicking here.