FAQ
Last updated: 08/10/25
General
What is Atmos Art?
Atmos Art is a business focused on providing thought-provoking art products that will complement the decor of homes and businesses, enhance the contents of publications (online and print), and enrich merchandise and homeware. Atmos Art also provides services that help to educate others who are interested in exploring their own creativity or to realise custom-made pieces that are tailored to the requirements of each customer.
Do I need to sign an agreement?
You do not need to sign an agreement to access the products offered by Atmos Art (such as fine art prints). However, by placing an order, the user agrees to the Terms of Service, Return Policy, Privacy Policy, Shipping Policy, Cookie Policy, and Disclaimer. The user acknowledges that it is solely the responsibility of the user to read through these policies prior to placing an order.
Do you have any physical locations?
Atmos Art is primarily an e-commerce platform and Atmos has no physical store locations. However, Atmos’ work is available to purchase in-person at events (such as art fairs). To view Atmos’ upcoming events, please click here.
Account ? ?
How can I reset my password? ?
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Orders
What is your return policy?
If you are not completely satisfied with your purchase, you may return it to Atmos for a refund or an exchange (exceptions apply). Please contact Atmos within 48 hours of delivery if you have any problems with your order.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. All returned items must be shipped back in the original packaging. After receiving your return and inspecting the condition of your item, Atmos will process your refund or exchange.
To learn more about Atmos’ return policy, please click here.
What should I do if my order is lost, stolen, or damaged?
If your order is lost or stolen, please send an email to info@atmos.art. Additionally, please double-check that your address has been entered correctly during checkout. Atmos is not able to reship or refund any lost items due to incorrect shipping details.
If your order is damaged during shipping, please send photo verification of the damaged goods to info@atmos.art to arrange a refund or exchange. Atmos will issue a refund or exchange once the damage has been verified. Please allow up to fourteen (14) days from the receipt of your item to process your return or exchange. Atmos will notify you by email when your return has been processed.
Do you require that the item be shipped back in the original packaging?
All returned items must be in new and unused condition, with all original tags and labels attached. All returned items must be shipped back in the original packaging.
Is the cost of return shipping the responsibility of the customer?
Customers are responsible for all return shipping charges. Atmos strongly recommends that you use a trackable method to mail your return.
How can I notify you about a return?
To return an item, please contact Atmos at info@atmos.art to obtain a Return Merchandise Authorisation (RMA) number and the address that will be used for shipping your return.
Alternatively, you may contact Atmos by visiting www.atmos.art/pages/contact and submitting the form once you have completed it.
Can I return original artworks?
Atmos accepts returns for original artworks. Original artworks must be securely packaged using the original packaging (including glass protection film where applicable). Please contact Atmos to arrange shipping.
If an original artwork has been damaged during shipping, please make the courier aware upon receipt (if possible), sign for it as ‘damaged in transit’, and send photo verification of the damaged goods upon receipt to info@atmos.art.
Please contact Atmos at info@atmos.art within 48 hours of delivery if you have any problems with your order.
Payment
What payment methods do you accept?
Atmos Art accepts the following payment methods:
- American Express
- Apple Pay
- Clearpay
- Diners Club International
- Discover
- Klarna
- Maestro
- Mastercard
- Shop Pay
- UnionPay
- Visa
Do you sell gift cards?
Yes. Electronic gift cards can be purchased and spent online on this website. On Atmos’ E-Gift Card page, you can choose a value between £10.00 and £500.00 and get an electronic gift card for that amount. To learn more about gift cards, please click here.
How can I check my gift card balance?
To check the balance of your gift card(s), please send an email to info@atmos.art and provide your gift card code(s). Atmos will check the balance of your gift card(s) and reply to your email with more information.
Can I pay in instalments?
You can pay in instalments by selecting 'Clearpay' or ‘Klarna’ as your payment method on the checkout page.
Clearpay lends you a fixed amount of credit so you can pay for your purchase over four (4) instalments, due every two (2) weeks.
Klarna allows you to spread the cost of your purchase into three (3) interest-free instalments. The first payment is made at the point of purchase, with remaining instalments scheduled automatically every thirty (30) days.
How can I checkout with Clearpay or Klarna?
To checkout with Clearpay or Klarna, please follow the steps below:
1. Visit the checkout page by clicking the ‘Buy with Shop Pay’ button. Alternatively, you can add items to your cart, click on the cart icon, and then click on the ‘Checkout’ button.
2. On the checkout page, click on ‘Payment method’ and then click on ‘Alternative payment methods'.
3. On the ‘Contact’ section, enter your email address or phone number.
4. On the ‘Delivery’ section, enter your shipping address and preferred shipping method.
4. On the ‘Payment’ section, select ‘Clearpay’ or ‘Klarna’ and enter your billing address.
5. Click on the ‘Review order’ button.
6. Review your contact details, shipping address, shipping method, and payment method. Once you have done this, click on the ‘Pay now’ button.
7. Follow the instructions for ‘Clearpay’ or ‘Klarna’ to complete your order.
Do you offer Apple Pay?
Yes.
Products ? ?
What products do you offer?
Atmos Art offers the following products:
- Original artworks
- Fine art prints on paper
- Fine art prints on canvas
- Digital downloads
- CDs
- Vinyl
- Greetings cards
- Paperback books
- Hardback books
- eBooks
- Audiobooks
- T-shirts
- Hoodies
- Mugs
- Cushions
- Tote bags
- Tea towels
- Pins
- Patches
What are matted prints?
Matted prints are images with a mat around them. This mat is usually a thick matboard that sits in front of the image, creating a visual space around it. If you order a matted print, your print on paper will come encased in the mat for a cleaner visual look.
This printing method provides additional stability. It also protects an image from direct contact with a glass frame, limiting the chances of damage.
This mounting option works well for:
- Displaying images individually in a frame: The matted border creates a clean visual space around an image, adding to its visual presentation.
- Storing images: Matboard creates a protective shell, so images stay safer when placed in archival boxes.
Do prints on paper come matted and framed?
All prints on paper come unmatted and unframed as standard. Matting and framing is available on request.
Do prints come with a border???? ?
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Do you provide a “hanging kit” with the purchase of an original artwork?
A hanging kit is included with the purchase of an original artwork.
What is glazing?
Glazing refers to the protective material—either glass or acrylic—placed over the artwork in a frame. More than just a transparent shield, glazing offers UV protection, glare reduction, and a physical barrier against dust, scratches, and environmental damage.
What types of glazing do you recommend?
Atmos recommends using UV-protective glazing to protect your artworks and fine art prints. Examples of UV-protective glazing can be found below.
Artglass AR 70
Artglass AR 70 offers basic UV protection. The 70% UV block is achieved through manipulations of light while making the glass invisible. It is enough to protect durable artworks and art mediums.
Artglass AR 92
While not qualified as a conservation-grade UV protection, Artglass AR 92 offers elevated protection that comes with the anti-reflective coating production process.
Artglass UV 99
Maximum UV protection ensures up to 100% protection from damaging ultraviolet light.
Artglass AR 99 Water White
Maximum UV protection ensures up to 100% protection from damaging ultraviolet light.
AR 99 Protect (shatter-resistant)
Maximum UV protection ensures up to 100% protection from damaging ultraviolet light.
Artglass Lifetime Acrylic (shatter-resistant)
Maximum UV protection ensures up to 100% protection from damaging ultraviolet light.
Can your art be displayed in direct or indirect sunlight?
Certain works of art can withstand light and sun exposure, while others should never be hung in front of a window under any circumstances. The deciding factor for whether or not your artwork can be hung in direct or indirect sunlight is the media and materials it is created from.
Atmos does not recommend hanging artworks or fine art prints in direct or indirect sunlight. Placing an artwork in direct or indirect sunlight may cause it to warp or fade, depending on the piece of artwork and the type of glazing that is used as part of the framing process for the artwork.
Sometimes, direct or indirect sunlight just can’t be solved for in a room that gets certain exposures throughout the day. Instead of leaving the walls of bright rooms bare, Atmos advises art collectors to choose what you hang there wisely and to be aware of any potential risks.
If hanging an artwork in direct or indirect sunlight, Atmos recommends using UV-protective glazing (such as Artglass UV 99). UV-protective glazing filters up to 100% of UV light, protecting artworks from fading and other types of deterioration associated with UV light damage.
Artworks that can withstand some sunlight
Most oil paintings will do just fine in the sun, with very little fading, so long as there is no exposed canvas (sunlight can damage canvas, but not through the oil paint). Works made from acrylic paint are also resilient and typically can withstand sunlight.
Artworks that cannot withstand sunlight
Watercolors should never be hung in direct sunlight, as they are vulnerable to fast fading. The same goes for works on paper and photography, as even most indirect light can cause fading. This is even the case with frames made of UV plexiglass, since they cannot prevent all sun damage.
Shipping ? ?
Do you offer worldwide shipping?
All products are available for worldwide shipping. Orders outside of the UK may incur additional tax and customs charges. It is the responsibility of the customer to cover the cost of all additional charges resulting from shipping to an address located outside of the UK.
To learn more about Atmos’ shipping policy, please click here.
How are shipping costs calculated?
Shipping costs are calculated for each order according to the specified delivery address, weight, packaging materials required, and size.
Do you offer shipping for original artworks?? ?
Will the delivery of an original artwork include installation?
The delivery of an original artwork does not include installation.
Do you offer free shipping???? ?
Do you offer gift wrapping???? ?
How long does delivery take????? ?
Which shipping carriers do you use for shipping orders????? ?
INSURANCE - FILL ME OUT??? ?
Contact
How can I contact you by email?
How can I contact you by telephone?
Are there any other ways that I can contact you?
If you prefer, you can also contact Atmos Art via the form on the contact page. Please fill out and submit the form by clicking here.