FAQ
Last updated: 27/08/26
General
What is Atmos Art?
Atmos Art is a business focused on providing thought-provoking art products that will complement the decor of homes and businesses, enhance the contents of publications (online and print), and enrich merchandise and homeware. Atmos Art also provides services that help to educate others who are interested in exploring their own creativity or to realise custom-made pieces that are tailored to the requirements of each customer.
Do I need to sign an agreement?
You do not need to sign an agreement to access the products offered by Atmos Art (such as fine art prints). However, by placing an order, the user agrees to the Terms of Service, Return Policy, Privacy Policy, Shipping Policy, Cookie Policy, and Disclaimer. The user acknowledges that it is solely the responsibility of the user to read through these policies prior to placing an order.
Do you have any physical locations?
Atmos Art is primarily an e-commerce platform and Atmos has no physical store locations. However, Atmos’ work is available to purchase in-person at events (such as art fairs). To view Atmos’ upcoming events, please click here.
Account
How can I sign in to my account?
Atmos Art uses a secure, password-free sign-in system. To sign in to your account, please follow the steps below:
1. Find the Account Icon: Click on the account icon (it may look like a person or a profile symbol), which is usually located at the top of the Atmos Art website.
2. Enter Your Email: In the field provided, type in the email address associated with your account and proceed.
3. Check Your Email: Atmos Art will immediately send a One-Time Passcode (OTP) to that email address. This email will be sent from info@atmos.art and should arrive in your email inbox.
4. Enter Your Code: Copy the code from the email and paste (or type) it into the sign-in page on the Atmos Art website.
That's it! You will be securely signed in.
Having Trouble?
- Can't find the email? Please check your Spam or Junk folder. Sometimes, the OTP email can get filtered there by mistake.
- Code expired? For your security, the code is only valid for a short time (e.g. 10 minutes). If it expires, you can simply request a new OTP by starting the sign-in process over again.
How do I edit my account information?
To edit your account information, please follow the steps below:
1. Sign In to Your Account: First, sign in to the Atmos Art website by using your email address and One-Time Passcode (OTP).
2. Access the Account Menu: Once you are signed in, click on your profile icon or name (it may look like the initials of your name), which is usually located in the top-right corner of the page. A dropdown menu will appear. If you are signed in and cannot locate the dropdown menu, click on the account icon first (it may look like a person or a profile symbol), which is usually located at the top of the Atmos Art website.
3. Navigate to Your Profile Page: From the dropdown menu, click on the option labeled "Profile". This will take you to the profile page for your account.
4. Edit Your First Name, Last Name, and Email Address: On your profile page, locate the section where your name is displayed. Right next to your name, you will see a small pen icon. Click the pen icon. This will allow you to edit your first name, last name, and email address.
5. Edit Your Addresses and Telephone Numbers: On your profile page, locate the section where your addresses are displayed. Right next to your addresses, you will see a small pen icon. Click the pen icon. This will allow you to edit your addresses and telephone numbers. You can also use this section to select your default address.
6. Save Your Changes: After you have edited your first name, last name, email address, addresses, and telephone numbers, make sure to click on the "Save” button to apply the changes that you have made.
Your account information will now be updated.
Orders
What is your return policy?
If you are not completely satisfied with your purchase, you may return it to Atmos for a refund or an exchange (exceptions apply). Please contact Atmos within 48 hours of delivery if you have any problems with your order.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. All returned items must be shipped back in the original packaging. After receiving your return and inspecting the condition of your item, Atmos will process your refund or exchange.
To learn more about Atmos’ return policy, please click here.
What should I do if my order is lost, stolen, or damaged?
If your order is lost or stolen, please send an email to info@atmos.art. Additionally, please double-check that your address has been entered correctly during checkout. Atmos is not able to reship or refund any lost items due to incorrect shipping details.
If your order is damaged during shipping, please send photo verification of the damaged goods to info@atmos.art to arrange a refund or exchange. Atmos will issue a refund or exchange once the damage has been verified. Please allow up to fourteen (14) days from the receipt of your item to process your return or exchange. Atmos will notify you by email when your return has been processed.
Do you require that the item be shipped back in the original packaging?
All returned items must be in new and unused condition, with all original tags and labels attached. All returned items must be shipped back in the original packaging.
Is the cost of return shipping the responsibility of the customer?
Customers are responsible for all return shipping charges. Atmos strongly recommends that you use a trackable method to mail your return.
How can I notify you about a return?
To return an item, please contact Atmos at info@atmos.art to obtain a Return Merchandise Authorisation (RMA) number and the address that will be used for shipping your return.
Alternatively, you may contact Atmos by visiting www.atmos.art/pages/contact and submitting the form once you have completed it.
Can I return original artworks?
Atmos accepts returns for original artworks. Original artworks must be securely packaged using the original packaging (including glass protection film where applicable). Please contact Atmos to arrange shipping.
If an original artwork has been damaged during shipping, please make the courier aware upon receipt (if possible), sign for it as 'damaged in transit', and send photo verification of the damaged goods upon receipt to info@atmos.art.
Please contact Atmos at info@atmos.art within 48 hours of delivery if you have any problems with your order.
Payment
What payment methods do you accept?
Atmos Art accepts the following payment methods:
- American Express
- Clearpay
- Diners Club International
- Discover
- Maestro
- Mastercard
- Shop Pay
- Shop Pay Instalments
- UnionPay
- Visa
Do you sell gift cards?
Yes. Electronic gift cards can be purchased and spent online on this website. On Atmos’ E-Gift Card page, you can choose a value between £10.00 and £500.00 and get an electronic gift card for that amount. To learn more about gift cards, please click here.
How can I check my gift card balance?
To check the balance of your gift card(s), please send an email to info@atmos.art and provide your gift card code(s). Atmos will check the balance of your gift card(s) and reply to your email with more information.
Can I pay in instalments?
You can pay in instalments by selecting 'Clearpay' as your payment method on the checkout page or by selecting "Pay in Instalments" (Shop Pay Instalments) on the checkout page.
Clearpay lends you a fixed amount of credit so you can pay for your purchase over four (4) instalments, due every two (2) weeks.
Shop Pay Instalments allows you to split orders over £50.00 into three (3) interest-free payments.
How can I checkout with Clearpay?
To checkout with Clearpay, please follow the steps below:
1. Visit the checkout page by clicking the ‘Buy with Shop Pay’ button. Alternatively, you can add items to your cart, click on the cart icon, and then click on the ‘Checkout’ button.
2. On the checkout page, click on ‘Payment method’ and then click on ‘Alternative payment methods'.
3. On the ‘Contact’ section, enter your email address or phone number.
4. On the ‘Delivery’ section, enter your shipping address and preferred shipping method.
4. On the ‘Payment’ section, select ‘Clearpay’ and enter your billing address.
5. Click on the ‘Review order’ button.
6. Review your contact details, shipping address, shipping method, and payment method. Once you have done this, click on the ‘Pay now’ button.
7. Follow the instructions for ‘Clearpay’ to complete your order.
Can I pay with Apple Pay or Google Pay?
No. Atmos does not accept Apple Pay or Google Pay for payments.
Products ? ?
What products do you offer?
Atmos Art offers the following products:
- Original artworks
- Fine art prints on paper
- Fine art prints on canvas
- Digital downloads
- CDs
- Vinyl
- Greetings cards
- Paperback books
- Hardback books
- eBooks
- Audiobooks
- T-shirts
- Hoodies
- Mugs
- Cushions
- Tote bags
- Tea towels
- Pins
- Patches
What are matted prints?
Matted prints are images with a mat around them. This mat is usually a thick matboard that sits in front of the image, creating a visual space around it. If you order a matted print, your print on paper will come encased in the mat for a cleaner visual look.
This printing method provides additional stability. It also protects an image from direct contact with a glass frame, limiting the chances of damage.
This mounting option works well for:
- Displaying images individually in a frame: The matted border creates a clean visual space around an image, adding to its visual presentation.
- Storing images: Matboard creates a protective shell, so images stay safer when placed in archival boxes.
Do prints on paper come matted and framed?
All prints on paper come unmatted and unframed as standard. Matting and framing is available on request.
Do prints come with a border???? ?
What sizes of prints do you offer????? ?
Do you provide a "hanging kit" with an original artwork?
A hanging kit is included with the purchase of an original artwork.
What is glazing?
Glazing refers to the protective material—either glass or acrylic—placed over the artwork in a frame. More than just a transparent shield, glazing offers UV protection, glare reduction, and a physical barrier against dust, scratches, and environmental damage.
What types of glazing do you recommend?
Atmos recommends using UV-protective glazing to protect your artworks and fine art prints. Examples of UV-protective glazing can be found below.
Artglass AR 70
Artglass AR 70 offers basic UV protection. The 70% UV block is achieved through manipulations of light while making the glass invisible. It is enough to protect durable artworks and art mediums.
Artglass AR 92
While not qualified as a conservation-grade UV protection, Artglass AR 92 offers elevated protection that comes with the anti-reflective coating production process.
Artglass UV 99
Maximum UV protection ensures up to 100% protection from damaging ultraviolet light.
Artglass AR 99 Water White
Maximum UV protection ensures up to 100% protection from damaging ultraviolet light.
AR 99 Protect (shatter-resistant)
Maximum UV protection ensures up to 100% protection from damaging ultraviolet light.
Artglass Lifetime Acrylic (shatter-resistant)
Maximum UV protection ensures up to 100% protection from damaging ultraviolet light.
Can your art be displayed in direct or indirect sunlight?
Certain works of art can withstand light and sun exposure, while others should never be hung in front of a window under any circumstances. The deciding factor for whether or not your artwork can be hung in direct or indirect sunlight is the media and materials it is created from.
Atmos does not recommend hanging artworks or fine art prints in direct or indirect sunlight. Placing an artwork in direct or indirect sunlight may cause it to warp or fade, depending on the piece of artwork and the type of glazing that is used as part of the framing process for the artwork.
Sometimes, direct or indirect sunlight just can’t be solved for in a room that gets certain exposures throughout the day. Instead of leaving the walls of bright rooms bare, Atmos advises art collectors to choose what you hang there wisely and to be aware of any potential risks.
If hanging an artwork in direct or indirect sunlight, Atmos recommends using UV-protective glazing (such as Artglass UV 99). UV-protective glazing filters up to 100% of UV light, protecting artworks from fading and other types of deterioration associated with UV light damage.
Artworks that can withstand some sunlight
Most oil paintings will do just fine in the sun, with very little fading, so long as there is no exposed canvas (sunlight can damage canvas, but not through the oil paint). Artworks made from acrylic paint are also resilient and typically can withstand sunlight.
Artworks that cannot withstand sunlight
Watercolour artworks should never be hung in direct or indirect sunlight, as they are vulnerable to fast fading. The same goes for artworks on paper and fine art prints (such as photography prints), as even indirect sunlight can cause fading. This is even the case with frames which use UV-protective glazing, since they cannot prevent all sun damage.
Shipping
Do you offer worldwide shipping?
All products are available for worldwide shipping. Orders outside of mainland UK may incur additional tax and customs charges. It is the responsibility of the customer to cover the cost of all additional charges resulting from shipping to an address located outside of mainland UK.
To learn more about Atmos’ shipping policy, please click here.
How are shipping costs calculated?
Shipping costs are calculated for each order according to the specified delivery address, weight, packaging materials required, and size.
Do you offer shipping for original artworks?
Yes. Free tracked and insured shipping is available for orders of original artworks within mainland UK (non-sale items only).
For orders outside of mainland UK, customers will be required to pay a separate invoice for the cost of shipping, prior to their order being shipped. International shipping for artworks may cost an additional £100.00 - £400.00 (depending on the delivery address).
If you are a customer outside of mainland UK, Atmos recommends sending an email to info@atmos.art (prior to purchasing an artwork) to get a shipping quote.
Customers are solely responsible for paying any customs duties, taxes, and delivery charges (‘handling fees’), where required, to receive their order(s). Atmos will not be liable for any customs duties, taxes, and delivery charges (‘handling fees’).
Will the delivery of an original artwork include installation?
The delivery of an original artwork does not include installation.
Do you offer free shipping?
Free standard shipping is available on orders over £100.00 within mainland UK (non-sale items only).
Free tracked and insured shipping is available for orders of original artworks within mainland UK (non-sale items only).
Free shipping is not available for orders outside of mainland UK.
Do you offer gift wrapping?
Gift wrapping is available for an additional fee. Please send an email to info@atmos.art for more information on gift wrapping and, if possible, mention: the item(s) that you are interested in purchasing; which date(s) you need to receive the item(s) by; and specify what text you would like to be written on the gift tag(s), if applicable. Gift tags can be left blank if preferred.
Please note that including gift wrapping for your order may affect shipping times.
How long does delivery take?
Orders (excl. original artworks)
United Kingdom: Orders can be shipped with ’Standard’ or ‘Express’ shipping within the United Kingdom. ’Standard’ shipping is usually 2-4 business days. ’Express’ shipping is usually 1-3 business days.
Europe: Orders can be shipped with ’Standard International’ shipping within Europe. ’Standard International’ shipping is usually 3 to 17 business days. Please note: Customers located within Europe may be subject to customs duty and import VAT upon delivery.
United States and Canada: Orders can be shipped with ’Standard International’ shipping within United States and Canada. ’Standard International’ shipping is usually 3 to 17 business days. Please note: Customers located within the United States or Canada may be subject to customs duty and import VAT upon delivery.
Australia and New Zealand: Orders can be shipped with ’Standard International’ shipping within Australia and New Zealand. ’Standard International’ shipping is usually 3 to 17 business days. Please note: Customers located within Australia or New Zealand may be subject to customs duty and import VAT upon delivery.
Orders of Original Artworks
Mainland UK: Orders shipped within mainland UK are usually delivered the next day after the orders have been collected by the shipping carrier (DHL).
Europe: Orders shipped within Europe are usually delivered within 3-6 days after the orders have been collected by the shipping carrier (DHL). Please note: Customers located within Europe may be subject to customs duty and import VAT upon delivery.
Rest of World: Orders shipped within the rest of the world are usually delivered within 2-4 days after the orders have been collected by the shipping carrier (DHL). Please note: Customers located within the rest of the world may be subject to customs duty and import VAT upon delivery.
Visit the Shipping Policy page for more information on shipping.
If you have any questions about shipping to your country or need assistance, feel free to reach out via the Live Chat or send an email to info@atmos.art.
Which shipping carriers do you use for shipping orders?
Orders are usually shipped using Royal Mail.
Original artworks are shipped using a dedicated shipping service for artworks, provided by DHL (via Transart Box).
Will my order be insured during shipping?
Orders are shipped with insurance which covers the total value of each item in the order, ensuring that, in the event of 'damage during transit', your items will be covered.
Music Tuition
Do I need to be an experienced musician?
No. Atmos’ music lessons are suitable for everyone from complete beginners to advanced musicians. The music lessons are tailored to your specific needs, ensuring that the lessons are both challenging and rewarding, no matter your skill level.
Which music subjects do you teach?
Atmos teaches the following music subjects:
- Acoustic guitar
- Electric guitar
- Bass guitar
- Piano/keyboard
- Sight reading
- Music theory
- Music composition
- Music production
- Songwriting
- Sibelius
- Logic Pro
How much do you charge for music lessons?
Single Lesson Bookings
£40.00 / 60 min.
£60.00 / 90 min.
£80.00 / 120 min.
Block Lesson Bookings
Purchasing a block of lessons offers you a discounted rate while maintaining flexibility. Block bookings must be paid upfront and are non-refundable once paid. An example of different block bookings and the relevant discounts can be found below.
5% discount on block bookings of five 60 minute lessons – £38.00 per lesson (£190.00 in total).
10% discount on block bookings of ten 60 minute lessons – £36.00 per lesson (£360.00 in total).
15% discount on block bookings of fifteen 60 minute lessons – £34.00 per lesson (£510.00 in total).
20% discount on block bookings of twenty 60 minute lessons – £32.00 per lesson (£640.00 in total).
25% discount on block bookings of forty 60 minute lessons – £30.00 per lesson (£1200.00 in total).
Distance Fees (in respect of time travelled)
£10.00 per hour pro rata.
Fuel Fees
50p per mile.
Congestion, Tolls, and Parking Fees
All incurred fees to be paid by the customer.
What is your payment / refund / cancellation policy for music lessons?
Payment Policy
- All lessons must be prepaid prior to the agreed scheduled time and date(s).
- Payments can be made via Shopify (credit/debit cards), bank transfer, and cash (transaction fees may apply to card payments).
- Purchased lessons are valid for twelve (12) months from the original purchase date; students can schedule lessons at their convenience during this period.
- Lesson management and scheduling are handled via Proton Calendar to streamline administrative processes.
Refund Policy
- All music lesson sales are final and are non-refundable.
- Auto-renewal payments are non-refundable for the current billing cycle. Cancellation stops future charges but does not issue a refund for the remainder of the active cycle.
- Force Majeure Exception: Refunds or rescheduling may be granted on a case-by-case basis for verified emergencies (such as serious illness, natural disasters, or other uncontrollable circumstances).
- Trial lessons follow the same payment and refund rules unless a promotional offer specifies otherwise.
Student / Parent / Legal Guardian Cancellations
- Students/parents/legal guardians must reschedule at least 48 hours in advance to avoid forfeiting the lesson.
- No-shows and late cancellations (less than 48 hours’ notice) result in forfeiture of the full lesson fee, except in cases of force majeure (see Section VIII of the Terms of Service for music tuition to learn more).
Teacher Cancellations
- If the Teacher cancels a lesson, students/parents/legal guardians may reschedule the lesson.
Do you have a DBS certificate?
Yes. A valid enhanced DBS certificate was issued for Atmos in 2022. Since 2022, Atmos has had an active subscription for the DBS Update Service.
What is the DBS Update Service?
The DBS Update Service is an online subscription offered by the Disclosure and Barring Service that allows individuals to keep their DBS certificate up to date. More importantly, it enables employers to check whether any relevant information has changed since the certificate was issued—without the need to submit a new DBS application each time.
Can I buy music lessons as a gift?
Yes — music lessons are available as gift vouchers.
To purchase music lessons as gift vouchers, please send an email to info@atmos.art with the following information: (i) the chosen number of lessons for your booking, (ii) the chosen lesson duration for each lesson in the booking, (iii) the chosen subject (e.g. acoustic guitar) — this can be changed by the recipient on request, (iv) the value of the chosen music tuition package, and (v) the name of the gift voucher recipient.
Alternatively, electronic gift cards (E-Gift Cards) are also available. E-Gift Cards can be purchased and spent online on this website. On Atmos’ E-Gift Card page, you can choose a value between £10.00 and £500.00 and get an electronic gift card for that amount. To learn more about gift cards, please click here.
Photography Workshops
Do I need to be an experienced photographer?
No. Atmos’ photography workshops are suitable for everyone from complete beginners to advanced photographers. The photography workshops are tailored to your specific needs, ensuring that the workshops are both challenging and rewarding, no matter your skill level. If you would like additional support, Atmos offers private 1:1 sessions.
What happens if the weather is bad?
Weather Forecasting: If the weather forecast for the date/time/location of a photography workshop shows heavy rain (or other variations of severe inclement weather) right through the start-to-finish window, Atmos may reschedule the photography workshop for another date.
Workshops In-Progress During Weather Changes: If a photography workshop is already in-progress and it starts raining, we will shoot for as long as it is practical — often it is just a passing shower — but if it sets in for a prolonged spell, Atmos may need to 'call it' and end the photography workshop earlier than the advertised time. Atmos’ practical method: if at least half of a photography workshop is completed, there is no reshoot or reschedule and participants will not receive a credit to put towards another photography workshop; if less than half of a photography workshop is completed, participants will receive a credit to put towards another photography workshop.
How fit do I need to be?
Each photography workshop has a fitness rating (easy access, easy, moderate, or hard) — this is shown in the 'Summary / Description' section found on each photography workshop booking page.
If you are unsure whether a particular photography workshop is suitable for you (or the person whom you are booking on behalf of), contact Atmos before booking and Atmos will share more information on what to expect.
Each fitness rating and accompanying description can be found below.
- Easy Access: Suitable for anyone, including conventional wheelchair users and individuals who use other types of mobility aids. Assistance may be required to push wheelchairs on some sections. Photography workshops that have an 'Easy Access' fitness rating usually involve flat walking/'wheeling' at a leisurely pace. Most people with below-average (or higher) fitness should be able to manage comfortably with (i) short walks or short periods of 'wheeling' (5-15 minutes, less than a mile) and (ii) occasional gradual gradients.
- Easy: Suitable for anyone who does not have a mobility difficulty, a specific health issue, or is not seriously unfit. Photography workshops that have an 'Easy' fitness rating usually involve flat walking at a leisurely pace. Most people with below-average (or higher) fitness should be able to manage comfortably with (i) short walks (5-15 minutes, less than a mile), (ii) occasional steps or gradual gradients, and (iii) being on their feet for the duration of a photography workshop.
- Moderate: Suitable for most people with average (or higher) fitness. Photography workshops that have a 'Moderate' fitness rating usually involve a combination of flat walking, steps, and gradients at an average walking pace. Most people with average (or higher) fitness should be able to manage comfortably with (i) short walks (5-15 minutes, less than a mile), (ii) moderate walks (15-30 minutes, approximately 1 mile), (iii) occasional steps or gradients, and (iv) being on their feet for the duration of a photography workshop.
- Hard: Suitable for most people with average (or higher) fitness. Photography workshops that have a 'Hard' fitness rating usually involve a combination of flat walking, frequent steps, and steeper gradients at an average walking pace/brisk pace. Most people with average (or higher) fitness should be able to manage comfortably with (i) short walks (5-15 minutes, less than a mile), (ii) moderate walks (15-30 minutes, approximately 1 mile), (iii) long walks (30-45 minutes, approximately 1-2 miles), (iv) frequent steps and/or steeper gradients, and (v) being on their feet for the duration of a photography workshop.
What camera and equipment do I need to bring?
Any camera will be suitable for Atmos’ photography workshops–this includes a smartphone with a built-in camera, a DSLR, a mirrorless DSLR, a film/analogue camera, and more. Atmos recommends using a DSLR or mirrorless DSLR camera (with a standard zoom lens or a telephoto lens) for the photography workshops–this offers the greatest flexibility and the option to easily review images taken during a photography workshop.
How do I get there and is travel included?
Atmos’ photography workshops take place within a specified location, and start at an undisclosed meeting point — participants/parents/legal guardians are responsible for making their own way to the meeting point. The meeting point for each photography workshop will be shared with participants/parents/legal guardians via email — at least forty-eight (48) hours in advance of the scheduled start time for a photography workshop.
Where and when possible, Atmos will choose a meeting point that is in close proximity to public transport links (such as bus stops and train stations).
If a photography workshop includes more than one location, participants are responsible for driving themselves between locations (or making alternative travel arrangements) — Atmos will always make sure that each participant knows where to travel to next.
Travel costs, congestion fees, toll fees, and parking fees are not included in the price of a photography workshop. All incurred fees to be paid by the participant/parent/legal guardian.
Can I buy a photography workshop as a gift?
Yes — each photography workshop is available as a gift voucher.
To purchase a photography workshop as a gift voucher, please send an email to info@atmos.art with the following information: (i) the name of the chosen photography workshop, (ii) the value of the chosen photography workshop, and (iii) the name of the gift voucher recipient.
Alternatively, electronic gift cards (E-Gift Cards) are also available. E-Gift Cards can be purchased and spent online on this website. On Atmos’ E-Gift Card page, you can choose a value between £10.00 and £500.00 and get an electronic gift card for that amount. To learn more about gift cards, please click here.
Contact
How can I contact you by email?
How can I contact you by telephone?
Are there any other ways that I can contact you?
If you prefer, you can also contact Atmos Art via the form on the contact page. Please fill out and submit the form by clicking here.