Return Policy

Thank you for your purchase. If you are not completely satisfied with your purchase, you may return it to Atmos for a refund or an exchange (exceptions apply). Please contact Atmos within 48 hours of delivery if you have any problems with your order. Please see below for more information on Atmos’ return policy.


Returns and Refunds

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. All returned items must be shipped back in the original packaging. After receiving your return and inspecting the condition of your item, Atmos will process your refund or exchange.

If a product is damaged during shipping, please send photo verification of the damaged goods to info@atmos.art to arrange a refund or exchange. Atmos will issue a refund or exchange once the damage has been verified. Please allow up to fourteen (14) days from the receipt of your item to process your return or exchange. Atmos will notify you by email when your return has been processed.

Additionally, please double-check that your address has been entered correctly during checkout. Atmos is not able to reship or refund any lost items due to incorrect shipping details.


Return Process

To return an item, please contact Atmos at info@atmos.art to obtain a Return Merchandise Authorisation (RMA) number and the address that will be used for shipping your return. Alternatively, you may contact Atmos by visiting www.atmos.art/pages/contact and submitting the form once you have completed it. After receiving an RMA number, place the item securely in its original packaging with your proof of purchase (a receipt or bank statement), then mail your return to the address provided via email.

Please note, you will be responsible for all return shipping charges. Atmos strongly recommends that you use a trackable method to mail your return.


Exceptions

The following items cannot be returned or exchanged:

  • Unsealed fine art prints on paper
  • Unsealed greetings cards
  • Digital downloads (such as eBooks or music downloads)
  • Events tickets
  • Gift cards
  • Items that are advertised as faulty and are faulty at the time of purchase
  • Personalised items and custom-made items
  • Sale items or discounted items


Original Artworks

Atmos accepts returns for original artworks. Original artworks must be securely packaged using the original packaging (including glass protection film where applicable). Please contact Atmos to arrange shipping.

If an original artwork has been damaged during shipping, please make the courier aware upon receipt (if possible), sign for it as ‘damaged in transit’, and send photo verification of the damaged goods upon receipt to info@atmos.art.

Please contact Atmos at info@atmos.art within 48 hours of delivery if you have any problems with your order.


Fine Art Prints on Paper

Atmos accepts returns for fine art prints on paper. Fine art prints on paper must be unsealed and returned using the original packaging to be eligible for a refund.

If a fine art print on paper is damaged during shipping, please send photo verification of the damaged goods upon receipt to info@atmos.art.


Greetings Cards

Atmos accepts returns for greetings cards. Greetings cards must be unsealed and returned using the original packaging to be eligible for a refund.

If a greetings card is damaged during shipping, please send photo verification of the damaged goods upon receipt to info@atmos.art.


Questions

If you have any questions concerning Atmos’ return policy, please contact Atmos by sending an email to info@atmos.art or by visiting www.atmos.art/pages/contact and submitting the form once you have completed it.